KPHR is an innovative recruitment company based in Leicestershire in the Heart of England.

Recruiters. Research before you cold call!

I’ve just received a call from a recruiter at Hays accountancy and Finance in Leicester, I’ll save him the embarrassment of naming him as I’m in a good mood and it’s a sunny Friday. He persisted in ringing 4 times in the space of 3 minutes whilst I was on another call. I then answered and he asked me if he could provide any candidates for a bookkeeping role I have advertised, informing me he has some really good candidates on his books.

Now it doesn’t take much effort to research a company before you call them in this day and age, but it seems that the likes of Hays struggle to train their staff to understand the fundamentals of business development.

I did ask if the recruiter realised that I run my own recruitment company and he then said, “Oh, do you?” I told him I would happily take him up on the offer and asked him to send me as many CV’s as he could that may help me fill the vacancy. When I went to give him my email address he promptly hung up.

I can only suggest that when we make mistakes when undertaking business development, we hold our hands up, apologies and end an awkward telephone call in a professional and respectful manner.

Simply making cold calls without following a structured process which usually begins with some basic research, results in losing potentially great clients due to a total lack of understanding about their organisation.

Hays, you may want to add this to your training manuals!

If you’d like to work with a recruitment agency that takes the time to learn about your company and works in a professional and ethical way, please get in touch with me and we can have a chat.

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